Legal and support
Support
How to reach RABL, and answers to common questions.
DRAFT — requires legal review. This text describes how RABL works today but has not yet been reviewed by a lawyer. Values in square brackets will be completed before publication.
Contact RABL
[Support email]
Phone or WhatsApp
[Support phone/WhatsApp]
Or send us a message with the form below; we reply by email.
Send a message
Frequently asked questions
I did not receive the sign-in code.
Check that you entered your Saudi mobile number correctly (05…). Codes can take a minute to arrive; after the countdown you can ask for a new one. After several wrong codes, codes are locked for a while for your safety. If it keeps failing, contact us.
How do I delete my account?
In the app: Account → Delete account. On the web: Delete your account. The page explains what is deleted and what is kept. A company owner with other members sends a deletion request, which we handle within 30 days.
How do orders and payment work?
Your order is confirmed when you check out. You pay the seller directly — on pickup or delivery, as you arrange with them. RABL does not take payments. For a problem with an order, contact the seller first, then us.
How do I become a seller?
Companies register a company account and apply from the selling settings; farmers add their first farm and apply to sell their crops. See Sell on RABL and the Seller terms.
How do I contact an agricultural consultant?
When consultants are available in your region, "Contact a consultant" opens WhatsApp with them. Consultants are independent; RABL records nothing from the conversation.
Can I rely on the plant diagnosis?
Diagnosis results are indicative and can be wrong. They are not professional advice: confirm with an expert and always follow the product label. Results marked "Demo" are samples. Use "Report a wrong result" on the result screen to tell us.
How do I report a listing or a seller?
In the RABL app, open the product, store, crop listing or seller page and tap "Report". You can also block a seller there. See the Community and listing guidelines.